FAQ
Find answers to common questions about our services.
Delivery from Cilacap to Jakarta usually takes 2-3 business days. We guarantee on-time delivery according to the scheduled timeline.
You can track your package through the official TIKI Gerai Nusantara website or by contacting our customer service. We provide a tracking number for easy monitoring.
Additional fees apply for shipping to remote areas based on distance and location. We will provide detailed information before the shipping process begins.
If your package does not arrive on time, please contact our customer service within 24 hours. We will promptly process your claim according to company policy.
Yes, we accept shipping of heavy items, considering the maximum size and weight limits. Please contact us before shipping for confirmation.
You can contact our customer service via phone, email, or by visiting our branch in Cilacap directly. Our operating hours are Monday-Friday, 8:-17: WIB.
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